VIVI'R LGBTQ+ is committed to protecting the privacy, dignity, and safety of the individuals we support. This Privacy Policy explains how we collect, use, store, and safeguard personal information across our programs, website, and services. Our practices follow applicable Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).
By interacting with VIVI'R LGBTQ+, you consent to the practices described in this Privacy Policy.
1. Introduction
VIVI'R LGBTQ+ provides services and support to Spanish-speaking LGBTQ+ newcomers, refugees, immigrants, and community members. These services often require the collection of sensitive personal information. We handle all information with the highest standards of confidentiality, respect, and security.
This policy applies to all personal information collected through our website (www.vivirlgbtq.org), registration forms, events, communications, and interactions with our staff and volunteers.
2. Personal Information Collection
Types of information: VIVI'R LGBTQ+ may collect personal information including names, contact details, demographic information, gender identity, sexual orientation, and language preference, as necessary for providing tailored services and support.
Sensitive information: We recognize the sensitivity of certain personal data, such as gender identity and sexual orientation. Such information will be treated with the utmost confidentiality and will only be used for purposes relevant to VIVI'R LGBTQ+'s mission.
Children's data: VIVI'R LGBTQ+ does not knowingly collect personal information from children under the age of 13 without verified parental consent.
Collection methods: Personal information may be collected through various channels, including our website, social media platforms, forms, surveys, emails, and interactions with our staff and volunteers.
By providing information to VIVI'R LGBTQ+, individuals consent to its collection, use, and disclosure as described in this policy. Consent may be withdrawn at any time (see Section 6).
3. Use of Personal Information
Service provision: VIVI'R LGBTQ+ uses personal information to provide services, resources, and support to Spanish-speaking LGBTQ+ newcomers in Canada, tailored to their settlement needs.
Communication: Personal information may be used to communicate with individuals about our programs, events, fundraising initiatives, and other relevant updates.
Marketing and outreach: With explicit consent, VIVI'R LGBTQ+ may use personal information for marketing and outreach purposes to raise awareness about our mission and activities.
4. Disclosure of Personal Information
We do not sell or trade personal information. We may disclose personal information only when:
a) Third-party service providers. To deliver services, we may use trusted partners such as Wild Apricot (membership system), payment processors, email or mailing systems, and database administrators. These providers are contractually required to follow confidentiality and security standards.
b) Partner organizations. When collaborating to support a client (e.g., legal, housing, health, settlement services), information may be shared with prior consent unless required in an emergency.
c) Emergency situations. If someone is at immediate risk of harm or experiencing a medical emergency, VIVI'R may share relevant information with emergency contacts, healthcare providers, or law enforcement — strictly to protect safety.
d) Legal requirements. We may disclose information if required by law, court order, or government request.
5. Data Security
Personal information may be stored in systems hosted in Canada or the United States, including Wild Apricot. These platforms use industry-standard protections and comply with relevant privacy laws.
Safeguards: VIVI'R LGBTQ+ implements appropriate physical, technical, and administrative safeguards to protect personal information from unauthorized access, disclosure, or misuse.
Data retention: Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Data transfer: In the case of cross-border data transfers, VIVI'R LGBTQ+ ensures appropriate safeguards are in place to protect personal information in accordance with privacy laws.
6. Individual Rights
Access and correction: Individuals have the right to access their personal information held by VIVI'R LGBTQ+ and request corrections if necessary.
Withdrawal of consent: Individuals may withdraw their consent for the collection, use, and disclosure of their personal information at any time, subject to legal or contractual obligations.
Data portability: Upon request, VIVI'R LGBTQ+ will provide individuals with their personal information in a structured, commonly used, and machine-readable format.
Data deletion: Individuals have the right to request the deletion of their personal information from VIVI'R LGBTQ+ databases, subject to legal retention requirements.
7. Privacy Complaints and Inquiries
For privacy-related complaints or inquiries, individuals may contact our Privacy Officer at privacy@vivirlgbtq.org. VIVI'R LGBTQ+ will promptly investigate and respond to privacy complaints in a fair and transparent manner.
8. Third-Party Links and Services
VIVI'R LGBTQ+'s website may contain links to external websites or social media platforms. This Privacy Policy does not apply to these third-party websites, and individuals should review their respective privacy policies.
9. Updates to the Privacy Policy
This Privacy Policy will be reviewed periodically to ensure its continued relevance and compliance with privacy laws. Any updates or revisions will be communicated through our website or other appropriate means.
Privacy questions?
privacy@vivirlgbtq.org